This is how a review should be. Do not get stuck with an expensive
mask that laser lights do not work and customer service does not
respond or replace and their support email is invalid. Go for Megelin at only a small fraction of the price as this Robin Mcgraw mask and from
the review they do attend to their unsatisfied customers.
★★★★★
Apr 7, 2026
Megelin LED Red Light Therapy Face Mask
I received a face mask and neck and chest mask from Megelin today to replace one that lights went out on.. they sent me a whole new set free of charge when I wrote to them about it how wonderful ! This company knows about customer service! I had winch great results from my mask I was heartbroken when some lights went out. Thank you so much Megelin for your kindness and customer service !
Only using it 4 dsys. I do feel the difference in smoothness on my face and neck, too early to see wrinkle results. I wish kit came with a booklet of instructions. It was hard to open cap off.
BI hate writing negative reviews, especially for a company I've supported for years, but I feel other buyers should know about my experience. I purchased the Robin McGraw Revelations Therapy Light Mask for nearly $500 and received it on June 15, 2026. Because I travel frequently for work during the summer, I didn't begin using it until early September. The mask was stored properly the entire time. During the first few uses, all three light settings (red, blue, and yellow) worked perfectly. Then, without warning, only the yellow light continued to function. The red and blue lights stopped working completely, which is particularly disappointing because those were the primary reasons I purchased the mask.
Considering the price, I expected a much higher-quality product and stronger customer support. I contacted customer service hoping they would help troubleshoot the issue or stand behind their product, but my inquiries were ignored. This was a major purchase for me, and honestly one I couldn't really afford. While my friends are spending money on Botox and other cosmetic treatments that are out of my budget, I thought this would be a more affordable skincare investment. Instead, I am left with an expensive device that doesn't work as advertised and a company that doesn't seem interested in helping. Buyer beware. Before spending nearly $500 on this mask, I would strongly recommend looking at similar light therapy masks from other brands that may offer better reliability and customer support.
I hate writing negative reviews, especially for a company I've
supported for years, but I feel other buyers should know about my
experience. I purchased the Robin McGraw Revelations Therapy Light Mask
for nearly $500 and received it on June 15, 2026. Because I travel frequently
for work during the summer, I didn't begin using it until early September.
The mask was stored properly the entire time. During the
first few uses, all three light settings (red, blue, and yellow) worked
perfectly. Then, without warning, only the yellow light continued to
function. The red and blue lights stopped working completely, which is
particularly disappointing because those were the primary reasons I
purchased the mask. Considering the price, I expected a much higher-quality
product and stronger customer support. I contacted customer service hoping
they would help troubleshoot the issue or stand behind their product, but my
inquiries were ignored. This was a major purchase for me, and honestly one
I couldn't really afford. While my friends are spending money on Botox and other
cosmetic treatments that are WAY out of my budget, I thought this would be a more
affordable skincare investment. Instead, I am left with an expensive
device that doesn't work as advertised and a company that doesn't
seem interested in helping. Buyer beware. Before spending nearly
$500 on this mask, I would strongly recommend doing your research,
looking at similar light therapy masks from other brands that may offer
better reliability and customer support. It's like pulling teeth to get
anyone to talk to and their support email listed keeps being returned
as invalid.
